Q. – I have so many quotes! High and Low. How do I choose the right broker?


No broker can know for certain the amount it takes to move your vehicle. Unless the quoting company is moving your vehicle with its own truck, every quote is an estimate of what the broker thinks it would take for a carrier to accept your vehicle. The time it takes for us to schedule the pickup of your vehicle depends on the price you pay. Because of our many years of experience, both as transporter and as a broker, we are very good at providing you with a quote that would move your vehicle in a timely manner. Although we could match any price you find, in doing so, you will be waiting a long time for a pickup. No transport company can be forced to accept to transport a vehicle for a rate that is below the average rate for that particular route. The same way brokers are in competition with each other to get your contract and they would try to underbid each other, once they get the contract they will be in competition with each other to secure a transport company to move the vehicle. Transport companies will agree to transport the vehicles that will pay them a reasonable rate or a better rate than other brokers. If the transport company has the choice of taking your vehicle or someone else’s vehicle which pays $100 more, they will agree to take the one that pays them more. Therefore no broker can guarantee that your vehicle will be moved at the price they quote. We understand the attraction of a very cheap quote, but you must be prepared to wait a very long time before a transporter will accept to transport your vehicle if the price quoted is below the average cost for that route. If you are in no hurry for the transport and have several weeks to move your vehicle, then sure we can submit your order at a bargain rate and wait for a driver to schedule you in. However, if you do have a schedule that needs to be met, then you really must consider avoiding the cheapest quotes and pay the average price on a route to ensure a driver is scheduled to pick up your vehicle. In this industry, cheap quotes really do not produce drivers, and customers only realize this weeks after waiting and waiting, only to then be charged large cancellation fees from shady and dishonest companies.


Q. - Will it help if I place my order with more than one company?


Absolutely not! If you place your order with more than one company, it will take longer for your vehicle to be moved and it will cost you more money.
The reason for that is quite simple. All companies use the same national load board to place your order. All transport companies sees your order no matter who places that order on the board. In fact, if the transporters see the same order placed by two different companies, they hesitate to call because they do not want to book a transport which could possibly be booked by another transport company as well. Can you imagine driving 100 miles to pick up a vehicle, only to arrive and find out that the vehicle has already been picked up by another transporter? Furthermore, transporters that do call will call the company that offers more money for the transport. Therefore, placing your order with two different companies is like biding against yourself at an auction. Please let us know if you are already working with another company. If you are, we will not take your order unless you first cancel your order with the other company. We do not want to dispatch a transport company to drive 100's of miles to pick up a vehicle that may not even be there when it arrives at your location. If we dispatch a transporter to pick up your vehicle and the vehicle is already picked up by another transporter, we will charge you $100 run dry fee which we will forward to the transporter to cover his cost. The best way to place an order is to first get as many quotes as possible, and then call the company which best suits your needs and protects your interest. We believe we are that company.


Q. - How does the entire auto transport process work?


Once you submit the order, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver or the terminal to schedule the pick up time and date. Generally you will be given 24 to 48 hours notice before the time of pick up. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you will receive a copy. The same Bill of Lading will be present on delivery so you can re-inspect the car. After the vehicle will be picked up, Wheels on Wheels Carriers will call you and take your deposit over the phone unless other arrangements have been made at the time of placing your order. The driver should again call you one day in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading. It is very important that you would do a careful inspection of the vehicle and compare it to the copy of the Bill of Lading you received at the origination when the vehicle was picked up. Both you and the transport driver must sign this document. Claims cannot be processed by the insurance company if damages are not noted at time of delivery.


Q. - What does Door to Door Delivery mean?


Door to door delivery means that the car carrier will get as close to your place of residence as physically possible without compromising your vehicle or the cargo on the trailer. Many cities and towns have restrictions on large trucks and prohibit them from entering residential areas. Car carriers are also fairly large and long (75 to 80 ft long) and need ample room to maneuver. If access to your residence is restricted by low bridges, narrow streets, tight turns, wires, branches/overhanging trees, or other reasons, then the driver will contact you to meet in a mutually agreed upon place such as a shopping center or large parking lot to deliver your vehicle.


Q. – Why am I not able to get someone in auto shipping industry to quote the exact day and time my vehicle will be picked up or delivered?


In this industry there are too many variables to be able to give an exact schedule. Drivers are limited to the number of hours they are allowed to drive. Furthermore, other unforeseen circumstances may arrive; weather, road conditions, DOT inspections at weight stations, break downs, delays at other drop offs or pick ups, etc. Each pickup and/or delivery will affect the schedule of the other cars. Though there cannot be a guaranteed car moving delivery, WOWC will make every effort to deliver within the quoted time window. Coast to coast car transport is estimated at 7 to 14 business days, up and down the East Coast or the West Coast at about 3-5 days, and from the Midwest to the East Coast or the West Coast at about 6-8 days. However, although delivery day and time cannot be guaranteed, the pick up day can be guaranteed for an additional fee. Please discuss this option with one of our representatives when placing the order


Q. – Is my vehicle insured while being transported?


YES. Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that we assign. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability insurance. Wheels on Wheels Carriers will make sure that the carrier will have the insurance in effect and that the customer is required to pay no deductible in the event that there are any damages. However, WOWC has an exceptional record for safety and customer satisfaction.


Q.- Can I ship personal items with my vehicle?


We strongly discourage every customer from placing any personal items in the vehicle. Although some companies inform you that you could leave upwards of 100 lbs in personal items in your vehicle, it is actually against the law. Auto carriers are forbidden from transporting personal items. The auto transporter is subject to an inspection by the DOT and Police State lines and can be fined up to $10,000 if found transporting vehicles containing personal items. If the transporting company will make an exception and take the risk for transporting your personal goods, that is between you and the driver. Be advised though that even if the driver would agree to take your items (and only the driver can do that. Despite of what they will promise you, no broker can make that guarantee) your items will not be insured and any damage that these items will cause to the interior of the vehicle while in transit, will not be covered.


Q. – How far in advance should I place an order to transport my vehicle?


We suggest that you schedule your move as soon as possible to arrange your pickup within the time frame that meets your schedule. We normally ask for a 5 to 7 day advance reservation to assure a spot on a truck. If your vehicle needs to be picked up earlier than that you may want to consider a higher rate (discuss your particular need with our dispatch representative.). If your vehicle is available for pick up immediately we will do our best to insure that your vehicle will be transported on the first available route. We may have cancellations which will release an immediate open reservation for the particular route. Scheduling your order in advance is helpful and it will save your money.


Q. - If I cancel my order, will I receive a refund?


As mentioned earlier, you WILL NOT be required to pay a deposit for the transportation until we have scheduled your vehicle for pick up.   If an emergency arises where you would need to cancel after your vehicle has been scheduled for pick up, as long as a truck has not been assigned to your vehicle there will not be a cancellation fee.  A small cancellation fee as outlined within our terms and conditions will apply if a truck has been assigned to pick up your vehicle and the cancelation comes shortly before the scheduled pick up.


Q. - What if I’m not available for delivery?


We ask that you make every effort to be available at the time of delivery. Unfortunately drivers cannot always accommodate the customer’s schedule. It is up to the customer to accommodate the schedule of the shipping company as long as that is within reason and the driver has made every attempt to give the customer plenty of notice (generally the driver will call you 12 – 24 hours prior to the delivery of the vehicle). In the event that you will not be available, you can have someone who will act as an agent on your behalf at the delivery site with the COD due and ready to inspect the vehicle and sign the Bill of Lading on your behalf. Sometimes other options could be made with the driver. You may also choose to have your vehicle dropped off at a terminal in your city. There will be an additional fee for this service.


Q. Do I need to be present when my vehicle is picked up or delivered?


Yes and no. We need someone there to sign the contract (also known as the Bill of Lading) between you and the truck driver. If you can't be there, make sure you have someone who can represent you and sign the bill of lading and avoid unnecessary delays. Someone is also required to be present to do a walk-around inspection with the truck driver. This is to note any damages to the vehicle before and after the transport. So make sure you arrange for someone to be there if you cannot be.


Q. - How do I prepare my car for shipment?


Any loose parts or specialty items such as spoilers, fog lights, or mirrors should be removed or secured properly for  transport. Antennas should be removed or retracted. There should be an adequate supply of antifreeze in the radiator. The gasoline tank should have no more than one quarter. More gasoline in the tank only adds weight for transport. Make sure the battery is secure, with no leaks and fluid levels low enough to allow for expansion during transit. Any tears in convertible tops should be sealed or repaired to avoid further damage by air during transit.  Tearing of convertible tops by wind will not be covered by cargo insurance.  Alarm devices should be deactivated. Lastly, make sure that the vehicle is clean enough to allow accurate inspection at pickup.