Wheels on Wheels Carriers Terms and Condition

Broker's Motor Carrier License Nr 693345

Shipping contracts may be entered into over the phone, by completing the shipping order form on our website, and by faxing or emailing it to our office. By any method shipper is representing to Wheels on Wheels Carriers (hereinafter referred as WOWC) that shipper (hereinafter referred to as Client or Shipper) has authorization to make shipping arrangements for this vehicle. By submitting an order online, fax, email or by phone WOWC understands shipper (or agent) is placing an order (in lieu of your signature) and accepts the Terms and Conditions found here and WOWC’s web site.

The Client is responsible for preparing the vehicle for transport by removing or securing all loose parts, fragile or protruding accessories, low hanging spoilers, antennas, fog lights and other similar items that may come lose during transport or get damaged during the loading and unloading of the vehicle. Any part that may fall off during transit is the Client’s responsibility, including damages done by said part to any and all vehicles involved.

The Client agrees to disarm any vehicle(s) alarm system and provide the Transport Company (hereinafter referred to as the Carrier or WOWC’s agent) with any tools or keys necessary to disarm the system if it should become activated during transit. If during transit the alarm system is activated, in the absence of such tools or keys for disarming the alarm system, the Carrier may deactivate the alarm system by any means that the Carrier deems reasonable and effective. The Client releases WOWC and the Carrier from any claims for damages caused by the Client’s failure to fulfill these his/her obligations.

The following items are not to be contained within the vehicle(s) at any time: Guns, ammunition, explosives flammable liquids, narcotics or illegal substances, currency or legal papers, alcoholic beverages, jewels, furs, other articles of unusual value, live pets, plants, seeds or contraband. WOWC and/or the nationwide approved carrier will not be held responsible for the shipment, damage, or loss of personal property. Auto transport motor carriers are not licensed, bonded or insured for the shipment of household goods and personal items, including electronics & computers. Items placed in vehicle(s) are at shippers own risk and may be subject to additional charges by the motor carrier. Please let us know prior to pickup if there are any items in the vehicle(s).

WOWC shall use its best efforts to arrange to have vehicle(s) picked up and delivered by our own fleet of carriers or by one of our nationwide approved carriers within the estimated window of time. The motor carrier may arrive earlier than the estimated transport time. Arrival times are not guaranteed. As is standard in the vehicle transport industry, we are only able to provide you with estimated transport times, based on company average for each route. The shipper understands that carriers are subject to delays beyond their control, due to unforeseen circumstances such as and not limited to, weather, road conditions, mechanical problems, weight station and check point delays, etc. Neither the broker nor the carrier will honor auto rentals for any reason. Shipper agrees to cooperate with Carrier in scheduling a reasonable time for loading or unloading the vehicle(s), at a safe and legal place. If the Carrier cannot legally or safely pick-up or deliver the vehicle(s) at Customer's designated address due to weight restriction, steep hills, overhanging trees, narrow streets, cul-de-sacs, and/or other impediments, Carrier may arrange with Shipper to meet Carrier at a legal and safe pick-up or drop-off point as close as possible to the agreed place of pick-up or drop-off.

These terms are subject to the terms and conditions of published tariffs and the uniform Bill of Lading of the Carrier transporting your vehicle and are incorporated herein. The driver will provide this information at the time of the vehicle pick up.

Damage claims are the sole responsibility of the assigned carrier who is required by law to carry public liability and cargo insurance. All claims must be noted and signed for at time of delivery (regardless of weather or time of day or dirty condition of vehicle) and submitted in writing to the assigned carrier within the terms of that carrier's bill of lading. The Broker will share the carrier insurance policy information upon request but is not the entity responsible for any damages. The assigned carrier is solely responsible for the condition of your vehicle while in his possession.

Federal regulations and insurance guidelines require that all outstanding COD freight charges be paid by at time of delivery without any deductions for any reason (including damages). Before the customer can make a damage claim, all COD’s for transport of the vehicle must be satisfied at the time of delivery according to the shipping contract. It is the responsibility of the owner/shipper/receiver to read, review and sign, the assigned motor carrier bill of lading/inspection report at pickup and delivery.

When WOWC, Carrier, and its agents are driving the vehicle(s) for purposes of parking, storage or loading/ unloading a truck incidental to the performance of the obligations under this agreement, WOWC, Carrier, and its agents shall have the full benefit of any insurance in effect by Customer on the vehicle.

Deposit information is collected at the time the order is placed. The deposit may be paid via PayPal or credit card. Although deposit information is collected at the time the order is placed the deposit will not be collected until it has been verified that the vehicle has been loaded onto the transport vehicle and is in route to the designated delivery location.

If at the time you place your order, shipper neglects to state the true condition of the vehicle, that your vehicle is inoperable (either the vehicle cannot be driven on and off the Carrier using it’s own power or the vehicle brakes are insufficient to stop the vehicle or keep the vehicle in an inclined position on the ramps or for any other reason the vehicle is inoperable), an additional fee between $100 and $200 will be added to the balance due and will be collected by the Carrier prior to vehicle release at the time of delivery. Same fee will apply if the vehicle becomes Inop during transit, (through no fault of the Carrier). Additionally, in the event that we are not correctly informed of the correct model, type of vehicle(s), or modifications to the vehicle(s) such as; racks, extensions, oversize tires and the like, an additional fee in the amount of $300.00 will be added to the balance due and will be collected by the Carrier prior to the release of the vehicle(s) at the time of delivery.

Please provide us with accurate information at the time of placing the order so that we may be able to provide you with an accurate quote for shipping your vehicle. If the information provided is inaccurate and the Carrier is unable to accommodate the shipment of your vehicle(s), you will forfeit your deposit. If your vehicle(s) is unavailable for pick up by the Carrier as scheduled, an additional charge in the amount of $100.00 will be added to your shipment and a shipping delay may occur.

The customer has the right to cancel the order at any time without a penalty as long as the order has not already been assigned to a Carrier. In the event that the order was already assigned to a Carrier and the customer decides to cancel within 48 hours of the scheduled pickup, the customer’s credit card may be charged $100 fee for the inconvenience caused to the Carrier.

Payment to the carrier is due upon delivery. Unless other arrangements have been made ahead of time, payment will be made with certified funds (cash, cashier’s check or money order). Should delivery be attempted after proper notification (2 to 24 hours in advance to phone number provided to us by the shipper) yet the shipper (or agent) is unavailable to receive delivery, does not have the proper funds, or refuses delivery of the vehicle, Carrier may transport the vehicle/s to storage facility at the Carriers discretion until the matter can be resolved. All COD, terminal fees, storage fees, and any extra charges for delivery delays are to be made payable to the Carrier in the form of Cash, Cashier’s check, or postal Money Order before the vehicle can be released by the terminal.

Performance under this contract shall be excused to the extent such performance is prevented by force majeure. The term "force majeure" shall include acts of god or the elements, acts of a public enemy, acts of terrorism, vandalism, riots, strikes, labor disputes, fires, explosions, floods, acts or orders of civil or military authorities, or other causes beyond the reasonable control of the party declaring the force majeure events. Such excuse from performance shall continue until the force majeure event ceases to exist.

This agreement supersedes all prior written or oral representation of WOWC and constitutes the entire agreement between Customer/Shipper or his agent and WOWC and may not be changed except in writing by an officer of WOWC. The parties agree that any legal action arising out of this Agreement must be filed in a court of competent jurisdiction within the State of California, Riverside County. Shipper hereby submits to the jurisdiction of such courts and waives any and all defenses based on lack of personal jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of California. WOWC is only liable for up to the amount of the deposit paid.



1. Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery (no evaluation is made of these components or systems at pickup location).

2. Damage not detected at pickup location due to poor weather or lighting conditions.

3. Damage to car phones or radio antennas under any condition. WOWC suggests that they be removed.

4. Loss of or damage to audio or video equipment not installed at the factory, including antenna that does not retract to within 3 inches of the vehicles body.

5. Damage or fines incurred because shipper left personal or household items in vehicle.

6. Damage caused by road debris.

7. Damage to cloth or vinyl convertible or decorative tops over 2 years old.

8. Damage to T-tops, boots, bras, caps, or any other type of canvas covering.

9. Damage caused by vandalism during transport.

10. Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.

11. Damage caused by freezing of cooling system and/or battery.

12. Damage caused by failure of factory tie-downs or pull through frame tie-down holes.

13. Damage to, or caused by any vehicle that cannot be driven on or off the transport under its own power (vehicle will not run, or has lost its braking system).

14. Auto rental costs.